Items purchased online from Mariposa Children's Boutique can be returned for a refund or exchange within 7 days, provided they are returned in the original condition with tags attached. This does not apply to items purchased via the payment plan scheme.
Sale items are non refundable or exchangeable.
The cost of returning the item is to be covered by the customer. We suggest you use Recorded Delivery, as refunds will not be issued for any items that fail to reach us.
Refunds are processed within 7 working days from when the goods are received - refunded back to the original purchase method. Delivery charges are non-refundable except where an item is faulty. In the case of a faulty item, the cost of returning the item to us will also be refunded.
In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days. Your statutory rights are not affected.
- Standard Delivery is £4.50 1st Class Recorded Delivery or £3.99 2nd Class. We aim to despatch all parcels within 48hrs although most are dispatched on the same day ( Monday to Friday ). All parcels are sent by Royal Mail 1st Class Recorded Delivery and will require a signature.
- Next Day Delivery is £6.99 and available Monday to Thursday before 3pm ( excludes public holidays ).
- Saturday Next Day Delivery is £11.99 on orders processed before 3pm ( excludes public holidays ).
All International Orders are dispatched via Royal Mail International Signed For Delivery and are priced as follows:
Europe - £8.99 per order
Rest of the World - Prices vary depending on order size, starting from £18.00.
All parcels require a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you. If the parcel is not collected by a certain date it is returned to us, in this situation we do not refund the shipping charge and we charge to resend the parcel. You will receive an email confirmation once your parcel has been dispatched.
We aim to dispatch items within 2 days although most parcels are sent the same day (Monday to Friday).
We expect most European parcels to take around 3-4 days, Rest of World around 7-9 days although we like to leave 14 days.
For further information then please contact us via email at [email protected]
We ship Worldwide.
Mariposa Childrens Boutique Privacy Statement
At Mariposa Childrens Boutique we are committed to your right to privacy. We have developed the following privacy statement to demonstrate to you how we will use and safeguard the information you provide on the Mariposa Childrens Boutique website.
What personal information will Mariposa Childrens Boutique gather?
- Information you give us
Through on-line forms, you will be prompted to enter various information in order to identify yourself. If you wish to purchase products you will need to provide details of a valid credit card number and expiry dates.
- Automatic information
We receive and store certain types of information whenever you interact with us. We may collect and analyse this. Examples of the information we may collect include computer and connection information, Mariposa Childrens Boutique products viewed & (IP) address used to connect to the internet.
- How collected information is used
Your information may be used by Mariposa Childrens Boutique to allow:
- You to purchase Mariposa Childrens Boutique products
- You to provide feedback
- Us to carry out internal analysis of customers location
- Us to keep you fully informed of new and existing events, products and special offers
- Sharing personal information
We will not sell, trade or rent your personal details to a third party. However, this will not stop us from sharing some of you information with third parties that may be involved in the processing and delivering your order.
We protect the privacy of your information by storing it on a secure password protected server. We utilise encryption technology to protect customer information in particular credit card information
- Acceptance of these terms
By using this site, you signify your assent to the privacy statement. We may update this privacy statement from time to time. If you have any comments regarding this statement, please feel free to contact us by e-mailing [email protected]
Returns: Items can be returned within 21 days of purchase. Reduced goods must be returned in 7 days for an exchange. The cost of return postage to be paid by customer. Full address is provided with each parcel or you can email [email protected] for full returns address.
Mariposa Children's Boutique
VAT Number: 125 7203 38
Contact Telephone Number: 07706796618 if busy please leave a voicemail and we will return your call.